Library Curbside Service

Beginning June 22, library patrons will be able to pickup library materials that have been placed on hold, Monday-Friday, 10am-7pm and Saturday, 10am-4pm.

Placing a Hold

Patrons must be registered with the Paso Robles Library and can place a hold through the library website or through telephone reference at 805-237-3870. Only items belonging to the Paso Robles City Library can be reserved and must be picked up and returned to the Paso Robles City Library. See Step-by-Step instructions

Pick Up Procedures

  1. You will receive an email, text or phone notification based on the preference selected in your account.
  2. Items can be picked up Monday-Friday, 10 am-7 pm and Saturday, 10 am-4 pm.
  3. Please bring your library card or number with you.
  4. Parking spaces in the library parking lot on 10th street will be reserved for curbside pickup only. When patrons arrive with their library card or number, signage will instruct them to text 805-220-7171 or call the library at 805-237-3870 and provide information that will allow staff to check out up to 10 items to them and deliver them to the patron’s vehicle. Patrons are asked to please remain in their vehicles.

For curbside delivery, staff will be wearing masks and gloves, employing physical distancing, and delivering items already bagged. However, given the nature of a shared library collection and the limited knowledge of the coronavirus, we are not able to guarantee the safety of shared library materials. During this time it is recommended that you consult the CDC guidelines or use our eLibrary if you have concerns. 

FAQs

What if I will be walking or riding to the library?  Can I still use Curbside Service?
Yes. For those on foot, there will be signage by the Library’s 10th street entrance designating the pickup location.

I don’t have a cell phone to text or call the library when I arrive. Can I telephone the library?
Yes. Call the library at 805-237-3870 and schedule a time for pick-up. Please be aware that you will only have a 5-minute pickup window to receive your items.

If I don’t have my library card anymore but I’ve memorized the number, is that okay?
Lost cards should be reported and replaced.  Patrons are responsible for any fees associated with items checked out on their accounts. Please contact the Library at 805-237-3870 to report your card lost. If you have not lost your card, but do not have it with you, and you are able to type in your library card number and name when prompted in the text message, staff will be able to pull up your account and check your items out to you.

What if I always use my ID to check out materials?
A library card number and name are required to check out curbside.

Can I check items out if I got my card online?
With an online card, you can check out digital materials, but not physical items. If you have a digital card, we can help you convert it into a physical library card. Visit the library during curbside hours with your picture ID and park in curbside parking. Call the library at 805-237-3870 to notify us you are here.

What if I don’t have a library card? 
You can apply for a library card online here. Once you have a digital card, visit the library during curbside hours with your picture ID and park in curbside parking. Call the library at 805-237-3870 to notify us you are here.

Can someone else pick up my items for me?
If you can enter the library card number and account holder name of the person with items to be picked up when prompted in the text message, staff will be able to pull up the account and check out items out to you.  To avoid fees or billing for materials inadvertently checked out to your account, please be sure to report all lost cards immediately. 

Can I use the Black Gold app to place a hold?
Not at this time. Holds can only be placed through the library web page.

How many items can I place on hold?
Up to 10 items can be checked out per visit. Patrons may still have a maximum of 50 items checked out per account. 

Will I lose my items that are ready to be picked up if I don’t pick them up?
Items ready for pick-up prior to the library closure will be held until July 1st. Items placed on hold after June 1st will be held for 10 days.

What if I no longer want to check out the items I have on the hold shelf?
Please call the library at 805-237-3870 and let staff know.

How do I return library materials?  
You may return items in the book drops located in the library parking lot and at the 11th Street entrance. Items will be checked in four days (96 hours) after they are received. Items checked out using curbside pickup will have a standard due date of 1 week for Internet Hotspots and 3 weeks for most other items.

Items eligible for auto-renewal will renew up to 5 times. If another patron has requested the item, it will not be eligible for renewal. If you have an item that is not eligible for renewal and you are unable to return it, please call the library and speak to staff.

Can I request items from other libraries in the Black Gold Cooperative?
At this time, delivery services are not operating between all the Black Gold Cooperative member libraries. Materials for hold requests will be limited to items in the collections of the Paso Robles City Library and the San Luis Obispo County libraries.

Can I use the Curbside app to conduct other library business?
The app is for pickup only. For all other business, please call the library at 805-237-3870.

What safety measures are you taking?
Library staff will be following guidelines to ensure safety by maintaining separate work spaces, sanitizing work stations, and wearing masks when appropriate. During curbside service, staff will be wearing masks and gloves, employing physical distancing, and delivering items already bagged.  All items in the library have been quarantined a minimum of four days (96 hours) before being shelved or delivered to patrons. However, given the nature of a shared library collection and the limited knowledge of the coronavirus, we are not able to guarantee the safety of shared library materials. During this time, it is recommended that you consult the CDC guidelines or use our eLibrary if you have concerns.