Library Curbside Service

Curbside Pick Up Procedures

  1. A parking space in the library parking lot on 10th street has been reserved for curbside pickup only. 
  2. Items can be picked up at the Paso Robles City Library Monday-Friday, 10 am-7 pm and Saturday, 10 am-4 pm.
  3. Please bring your library card or number with you.
  4. When you arrive with your library card or number, call the library at 805-237-3870 and provide the information needed to allow staff to check out up to 10 items to you and deliver them to your vehicle. 

For curbside service, staff will be wearing masks and gloves, employing physical distancing, and delivering items already bagged. However, given the nature of a shared library collection and the limited knowledge of the coronavirus, we are not able to guarantee the safety of shared library materials. During this time it is recommended that you consult the CDC guidelines or use our eLibrary if you have concerns. 

FAQs

I don’t have a cell phone to call the library when I arrive. Can I telephone the library from home?
Yes. Call the library at 805-237-3870 and schedule a time for pick-up. Please be aware that you will only have a 5-minute pickup window to receive your items.

If I don’t have my library card anymore but I’ve memorized the number, is that okay?
Lost cards should be reported and replaced. Patrons are responsible for any fees associated with items checked out on their accounts. Please contact the Library at 805-237-3870 to report your card lost. If you have not lost your card, but you are able to provide the card number and name, staff will be able to pull up your account and check your items out to you.

What if I always use my ID to check out materials?
A library card number and name are required to check out curbside.

Can I check items out if I got my card online?
With an online card, you can check out digital materials, but not physical items. If you have a digital card, we can help you convert it into a physical library card. Visit the library during open hours with your picture ID and park in curbside parking. Call the library at 805-237-3870 to notify us you are here.

What if I don’t have a library card? 
You can apply for a library card online here. Once you have a digital card, visit the library during curbside hours with your picture ID and park in curbside parking. Call the library at 805-237-3870 to notify us you are here.

Can someone else pick up my items for me?
If you provide the library card number and account holder name of the person with items to be picked up, staff will be able to pull up the account and check out items to you. To avoid fees or billing for materials inadvertently checked out to your account, please be sure to report all lost cards immediately. 

How many items can I place on hold?
Up to 10 items can be checked out per visit. Patrons may still have a maximum of 50 items checked out per account. 

Will I lose my items that are ready to be picked up if I don’t pick them up?
After patron notification, items will be held for 7 business days.

What if I no longer want to check out the items I have on the hold shelf?
Please call the library at 805-237-3870 and let staff know.

How do I return library materials?  
You may return items in the book drops located in the library parking lot, the book drop located at the 11th Street entrance, or inside the library. Items will be checked in 96 hours (4 days) after they are received. Items checked out using curbside pickup will have a standard due date of 1 week for Internet Hotspots and 3 weeks for most other items.

Items eligible for auto-renewal will renew up to 5 times. If another patron has requested the item, it will not be eligible for renewal. If you have an item that is not eligible for renewal and you are unable to return it, please call the library and speak to staff.

Can I request items from other libraries in the Black Gold Cooperative?
At this time, materials for hold requests are limited to items in the collections of the Paso Robles City Library and the San Luis Obispo County Library.

What safety measures are you taking?
Library staff will be following guidelines to ensure safety by maintaining separate work spaces, sanitizing work stations, and wearing masks when appropriate. During curbside service, staff will be wearing masks and gloves, employing physical distancing, and delivering items already bagged. All items in the library have been quarantined a minimum of 96 hours before being checked in, shelved, or delivered to patrons. However, given the nature of a shared library collection and the limited knowledge of the coronavirus, we are not able to guarantee the safety of shared library materials. During this time, it is recommended that you consult the CDC guidelines or use our eLibrary if you have concerns.