Show All Answers

1. Can I pay my bill online?

Yes! You can pay your water and sewer bill online by visiting www.invoicecloud.com/pasoroblesca.

2. Can I make a payment by phone?

To make a payment by phone, please call 1-844-321-9512.

3. How is my water and sewer bill calculated?

Read how your water bill and sewer bill are calculated each month.

4. When will I get my water and sewer bill, and when is the payment due?

Water and sewer service is billed on the 1st day of each month. 

Bills are considered delinquent if not paid by 5 p.m. on the 5th day of the following month. Those accounts will be assessed a 10% penalty. Accounts not paid by the 15th of the following month will be subject to termination.

5. How do I start or stop service?

Call Administrative Services Department, Water Services Division of the City of Paso Robles at  or come in to Administrative Services, located at 821 Pine Street. Read more information about starting or stopping service.

6. Why do I have to pay a sewer charge?

The sewer charge on your account is a sewer user fee to collect, treat, and discharge your wastewater.

7. Why do I have to pay a deposit if I am renting? I have had water service before in the city.

City ordinance requires that all tenants pay a deposit and provide name and address of the property owner/management company. Read the Water Ordinance (PDF) (Section 14.04.120 of the Municipal Code) for more information.

8. Do you have direct debit for payment of my water bill?

The city offers a direct payment option from your checking account. 

Through the Direct Payment Plan, you authorize the City of Paso Robles to deduct your payment automatically from your checking account or charge to your credit / debit card. You no longer have to worry about paying your bills when you are on vacation or out of town on business.

Read the Direct Payment Plan Brochure (PDF) for information about signing up and using this service.

9. I am installing a water softener. What is the hardness of the city’s water?

The city publishes an annual Water Quality Report that lists water hardness. Check out the most recent Water Quality Report (PDF). You may also phone the Administrative Services Department, Water Services Division at 805-237-3996 to obtain that information. 

Learn more about water softeners and their effects on the city's sewer system.

10. I am concerned about water quality and safety. Who do I contact to test my water?

The Environmental Protection Agency (EPA) sets national limits for city water systems. The City of Paso Robles' Water Quality Report conforms to these requirements. 

For additional questions you may call the EPA’s Safe Drinking Water Hotline at 800-426-4791, or Water Services at 805-237-3996.

11. My water bill is incorrect. Whom do I contact?

For questions regarding your water bill, due dates, and billing schedules, email the Water Services Division or call 805-237-3996, Monday through Friday between 8 a.m. and 5 p.m.

12. There is a leak at my water meter. Whom do I contact?

For leaks and low water pressure calls during business hours (8 a.m. to 5 p.m.), contact the Administrative Services Department, Water Services Division at 805-237-3996. After hours, contact the Police Department at 805-237-6464.

13. How do I read my water meter?

Are you curious how to read your own meter or check for leaks? Check out the Public Works Water Division meter information.

14. Does the city have a drop box to deliver after hour payments?

Yes, there are four drop boxes for water bills:

• At 270 Scott Street at the west end entrance to the Senior/Veteran's Center
• In the drive through on 11th Street (between Spring and Park)
• In front of the City Hall Annex located at 821 Pine Street
• A walk up in the lobby at City Hall (open during City Hall and Library business hours, Monday through Friday, 8 a.m. to 5 p.m.)

15. How do I obtain a hydrant meter for construction water?

Call Administrative Services Department, Water Services Division of the City of Paso Robles at 805-237-3996 or come in to 821 Pine Street. Learn more about construction hydrants.