The proposed solution should accommodate all current City utility billing processes and procedures. The selection and implementation of new Utility Billing Software should also be seen as an opportunity to improve City business functions, productivity and the use of new and future technology.

There is no expressed or implied obligation of the City to reimburse responding vendors for any expense incurred in preparing proposals in response to this request.

During the evaluation process, the City reserves the right, where it may serve the City’s best interest, to request additional information or clarifications from proposers, or to allow corrections of errors or omissions.

The City reserves the right to retain all proposals submitted and to use any ideas in a proposal regardless of whether that proposal is selected. Submission of a proposal indicates acceptance by the vendor of the conditions contained in this request for proposal, unless clearly and specifically noted in the proposal submitted and confirmed in the contract between the City and the vendor selected.

To be considered, a proposal must be received by 4:00 PM, October 5, 2018. Please see the Instructions to Submitting Vendors in the attached document for further information.